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MLB.tv drops WMP 1.2MB stream

A year ago, I tried out MLB.tv and was blacked out of the wrong games. After hours on hold and terrible customer support, I cancelled and said I'd never go back. Well I signed up again today for the rest of the season, only to find that they've dropped the support for the 1.2mb stream unless you use the piece of crap Silverlight player. What's better yet, they deny ever providing another 1.2mb option. They are calling their customers liars and stonewalling them. So now I have to live with the 800k streams. I was so excited, too. I even used Faux's advice and got VLC set up, ready for the 1.2mb full-screen goodness. But now if I want 1.2, I have to use Silverlight's stuttering, double boxed hazy player. So frustrating!

I just don't understand how a company can treat people so terribly and keep getting away with it. Even in the thread, when caught in their own lies and presented with documentation and screenshots, they just keep on lying and telling people to clear their cache and defragment and stupid things like that. I kinda want to scream at someone. I should get back to work, just needed to vent.

http://www.mlbsupport.com/forum/viewtopic.php?f=19&t=875&sid=b8d125c195822be83ab94222d1b97ccb

0 recs  |  Comment 27 comments

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I fucking hate you Joel.

by JI on Aug 1, 2008 1:27 PM PDT reply actions   0 recs

it looks the same as the 800, but it's more choppy

good riddance.

I fucking hate you Joel.

by JI on Aug 1, 2008 1:27 PM PDT up reply actions   0 recs

I am in the same boat.

800K is better then 1.2 MB. The stream is better and the picture quality looks the same.

by Wilder. on Aug 1, 2008 2:11 PM PDT up reply actions   0 recs

In SIlverlight, this is true.

You could watch the 1.2 feed in WMP before, though. MLB seems to have disabled it, despite telling people how to access it as recently as July 9.

I like using semi-colons; they make me feel smart.

by Llewdor on Aug 1, 2008 3:37 PM PDT up reply actions   0 recs

Just because there was a way around what they advertised,

doesn’t make it their problem when they take it away.

People get pissed over it, but at the same time, they advertised 1.2 in general (with the NextDef/Silverlight), not 1.2 with WMP. I’ve been waiting all season for them to realize that there was a loophole. I’m sure the 1.2 WMP was killing their servers, and as they get more subscribers for the stretch run, they have to optimize what they can.

The customer support people probably never knew about it, aside from what they read of the rumors and people on the boards there.

In other words, don’t get your panties in a twist over something that you were getting extra in the first place.

by Faux on Aug 1, 2008 1:46 PM PDT reply actions   0 recs

But it's the same stream.

It takes the same load on their server, it’s just a different codec.

And I never did get it, I just signed up.

Also, in the thread it’s been shown that it was known and supported. And if silverlight didn’t add extra black bars, didn’t stutter, and could go fullscreen on a second monitor, that would be fine. But now they’ve made only one option for 1.2mb, which I am paying for. And that option is inferior.

But thanks for keeping things civil my telling me to not get my panties in a bunch.

the other angels fan

by Eyebrows on Aug 1, 2008 1:55 PM PDT up reply actions   0 recs

You're paying for 1.2 on their terms, not yours.

They never said in any ad materials that both ways were offered. Some people found out the way to get WMP, and at first they didn’t discourage them. Then they turned that access off. Silverlight is a lot like flash. They can update the code server side, and you’ll get it when you go to use it next. They could have easily put an authentication in to make it only work with SL, or tweaked the codec. In that case, no the stream isn’t accessible from WMP anymore.

I didn’t read the part about it being the same stream, until now, but I don’t see how that matters either way. If they want to push Mosiac and Silverlight, that’s absolutely their prerogative. They offered 1.2, not 1.2 in secondary viewers.

And the panties in a twist thing was about the anger and accusations of lying. Sometimes people aren’t told things, or are told things by their bosses that contradict reality. Who are you going to believe, the customers or the guy that signs your paycheck? People give them so much shit, but they’re just the chair jockeys in that place, and don’t deserve the shit they get, especially in that thread.

So you don’t have 1.2 anymore. Use SL and deal with the shitty feed, go down to 800 and deal with the slightly less quality, or drop your premium/whole package. I don’t see the need for anger.

by Faux on Aug 1, 2008 2:08 PM PDT up reply actions   0 recs

Wow.

Ignore the Coach commas in that please.

by Faux on Aug 1, 2008 2:08 PM PDT up reply actions   0 recs

at first they didn’t discourage them.

They actually gave specific instructions as to how to access the 1.2 WM feed as recently as July 9. Those instructions included “uninstall Silverlight”.

Now they’re just lying about it.

Sure, they’re allowed to take the service away, but it’s just bad form to lie about it.

I like using semi-colons; they make me feel smart.

by Llewdor on Aug 1, 2008 3:38 PM PDT up reply actions   0 recs

Why, you ask?

Because they have a legal monopoly, so they can. Customer Service, isn’t and doesn’t exist…

My layout.spellcheckDefault goes to 11

by PositivePaul on Aug 1, 2008 2:06 PM PDT reply actions   0 recs

People actually got the 1.2 feed to work?

It’s the exact same picture for me, except it crashes way more. I have a pretty basic laptop, though.

by Teej on Aug 1, 2008 2:09 PM PDT reply actions   0 recs

It worked on my 2 year old MBP

but not on my brand new Vista Box at work. It killed performance of pretty much everything else on my MBP so most of the time I’d use 800k or even 400k.

The poster formerly known as Matt.

by bluemax on Aug 1, 2008 2:33 PM PDT up reply actions   0 recs

Maybe it's because I have Vista.

Can’t count how many times I’ve said that.

by Teej on Aug 1, 2008 11:06 PM PDT up reply actions   0 recs

MLB == Major Luddite Bozos

MLB will not let me BUY the right to watch all my team’s games, period. There are at least a few games each year blacked out by Fox’s Saturday stupidity. If you buy the online stream and live in Seattle you’re blacked out. Buy the digital package and it’s the same. This is the 21st century, buttwipes. Not one dime until you get your act together, MLB!

by short on Aug 1, 2008 2:41 PM PDT reply actions   0 recs

These blackout rants always crack me up

Those darn networks and wanting to capture their viewers…. damn them all to hell! hahahaha.

Midnight Baseball - No Lights - Only in Alaska!

by MfaninAlaska on Aug 1, 2008 3:23 PM PDT up reply actions   0 recs

Except that they claim viewers they don't have.

Living in Iowa, I am claimed as home territory by the following teams: Twins, White Sox, Cubs, Cardinals, Royals, Brewers. Of those teams, with a basic cable package, how many of those teams do you suppose I actually see play each day? Answer: 1 or 2, almost always the Cubs or Cardinals. Occasionally a ChiSox game will be on.

Also, Fox’s Saturday blackouts are just malicious. Often, they aren’t showing the game I want to watch in this area. I’m not going to watch the game they ARE showing either way. Their choice is just to blackout everybody, preventing people from watching the two games not being shown in their area.

~Till the Halo burns out...

by Zu Long on Aug 8, 2008 12:31 PM PDT up reply actions   0 recs

Slingbox...

Just do it.

http://inplaynoouts.blogspot.com/ - A blog about teams I like, written by me.

by Carl Johnson on Aug 2, 2008 11:01 AM PDT reply actions   0 recs

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